Refund Policy

We offer refunds within 14 days of purchase.

All returns must be:

• In new, unused condition.
• In their original packaging.
• Must include all packing material, any tags, and accessories.
• Ship via insured ground service (USPS, UPS, FedEx) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We reserve the right to refuse any return if:

• Any signs of wear, use or damage.
• Parts of the item are missing.
• Past the 14 day return window.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Process

Step 1: Request a return, please contact us here.
Step 2: Provide your order number, and the email used for the purchase. 
Step 3: We will authorize your return with our return shipping address if your request is within the return window for an eligible product.
Step 4: Prepare your package and pack your item and all its contents (including box, any accessories) securely. Return shipping charges are the responsibility of the customer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, less any shipping costs.

Need help?

Contact us for questions related to refunds and returns.